Woof Magic Spa

Frequently Ask Questions

1. Why is grooming important for my pet?

With proper pet grooming, you can get rid of shedding, ticks, fleas and various unhealthy conditions of your pet. Grooming also gives a cute, healthy look to your pet.

2. When should my puppy come in for their first groom?

It is important to have your puppy groomed as soon as possible, so that they get used to it and learn to love the grooming experience. We recommend they come in two weeks after the last set of vaccinations.

3. How long does it take to groom my pet?

The approximate time for each treatment is listed on our services page. The time depends on the breed, the nature of the pet and the length of the hair. Small breeds usually take around 2.5 hours; big breeds may take 2 to 3 hours.

4. How much does it cost for my pet to be groomed?

Grooming charges depend on the breed, whether the coat is short or long, and how cooperative your pet is. We prefer to quote the charges based on the time it takes, as a minimum and maximum range.

5. Why are your grooming charges higher than some others?

They are on the higher side, and that reflects the time spent on each session. We handle many different breeds and temperaments. Some pets are new to grooming, or aggressive, hyperactive or uncooperative by nature, and we train them and spend time helping them enjoy it before we begin. We charge with all of that in mind.

6. Do I need to book in advance, or can I walk in?

Please book an appointment through our website or by calling us. We allow walk-ins only when a slot is free to treat your pet straight away; if we are already with another pet, yours would have to wait. We do not stack appointments up — we prefer to do one at a time — so we recommend booking in advance.

7. Can I watch my pet being groomed?

At Woof Magic Spa the grooming area and the visitor area are partitioned with a glass door, so pet owners can see the whole process from the visitor area. Owners may be allowed into the grooming area for a short while to settle their pet before we start. We ask pet parents to keep the environment calm during grooming, so that neither the pets nor the groomers are distracted.

8. What if I cannot pick my pet up on time after the session?

We do not suggest leaving your pet with us longer than necessary — they can become stressed, and it is not good for them to be on the table for a long time. Our practice is to call and let you know fifteen minutes before your pet is ready.

9. What if I am not happy with the grooming?

If for any reason you are not happy with the service we provided, please tell us within two business days and we will do our best to put it right. Our customers' satisfaction matters to us and we take great pride in our work.